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new york



184 Main Street Victoria 8007


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    Our friendly Guest Services team are living local and available 7 days. For reservation and property enquiries, custom pricing and group bookings, please submit this form and a member of our team will be back to you within 24 hours. For guests who are busy enjoying their Locay stay at one of our boutique accommodations, please direct your enquiry to the Guest Services team at your accommodation for immediate support. Booking extensions may be made via our website and again, selecting your best deal available between our global network of agent partners.


    7 days, 8am – 5pm

    +61 2 9326 5145



    For all editorial and media enquires, please send us more details about your opportunity and we will be back to you within the next business day!



    For more information on joining Locay boutique property collective, please email us directly with details of your property and website for our team to review.



      Below are some common questions the team at Locay regularly are asked by our valued customers. Please keep in mind that for anything more property specific, it is best contacting our guest services team at the property in questions, who will be most happy to give you any further detail on your upcoming LOCAY experience.

      What is LOCAY?

      Locay; a proud collective of boutique hotel and accommodation concepts.

      We have found some of the countries most impressive, and somewhat hidden, accommodation experiences and placed them into a quality driven portfolio for you to browse and book.

      Locay is here to make your next local vacation affordable and convenient. Our committed team of quality driven hoteliers collect the markets best deals across the worlds largest booking agents to compare prices and give you options. Shop the market in one place and book with confidence the best deals on offer.


      A Locay property has been selected due to its reliable consistency, concept, location and availability in accepting both short and long term stays. Found commonly found in opular local neighbourhoods and delivering on value for money every time; Locay selected partners draw inspiration from their local surrounds, celebrate local partnerships and will see you live like a local during your next stay.

      Is LOCAY like Airbnb?

      Many hotels and accommodation concepts listed on Locay may also be found also with AIRBNB. However, where we differ from Airbnb is that we can assure each and every property is serviced, well managed and most importantly safe. They are accredited accommodation ventures with sound management in practice. Our accommodation partners DO look as good as the photos and are supported by talented, proactive and friendly Guest Services teams.

      You have the reassurance that when you arrive, you will receive a warm welcome at your quality boutique accommodation that will deliver a superb Locay experience.

      Our guarantee is that you will not leave disappointed, our goal is to see our approved accommodation partners exceed your expectations.

      Is my booking confirmed immediately?

      Yes – Locay technology communicates with the largest global booking agents online meaning every minute you have access to the most competitive rates and offers, as well live availability!

      Booking your stay with Locay will see your reservation immediately pass through to your chosen property so that they can begin to prepare for your arrival.

      Locay presents a confident collection of boutique accommodations for you to reserve your next local adventure. They are trusted, and of great quality meaning you can book with confidence knowing not only you have a terrific deal, but as well a terrific experience waiting for your arrival.

      Often Locay properties will contact guests in advance to reconfirm arrival times and any other additional details required for your stay.

      When do I pay for my reservation?

      Standard check-in time is from 2.00pm however this may differ between Locay hotel and accommodation partners.

      Details of checkin and check out times are listed clearly on the booking agency site in which you choose to secure your deal!

      Locay strongly suggests you to reconfirm all reservations 24 hours prior to arrival with the property directly in which you have booked. This is to ensure for a smooth arrival and check-in.

      What time is Check-out?

      What is a Local Vacation when you have to rush out the door!

      Standard check-out time is commonly 10am, however this may differ between Locay hotels and guest house accommodations.

      Check out times are clearly listed on your booking agent confirmation, as well should be confirmed 24 hours in advance with the property directly.

      Extended departure times may be available and can be discussed with the property; subject to availablity.

      Does my stay include Breakfast?

      Not all Locay properties offer or provide breakfast/ breakfast facilities. This will be made clear by your selected booking agent and on your booking confirmation.

      However, rest assured that with the amazing cafes and dining hubs that surround each of our local neighbourhoods, you will want to head out and try what these fantastic places have to offer!

      Should you wish to purchase and keep your own breakfast snacks, you are more than welcome to your in room fridge or communal facilities located at your property to do so. Some Locay accommodations boast kitchenettes and communal areas where snack preparation is made convenient. Details of these facilities can be discussed with the friendly team at the property upon checkin.

      What time is Check-in?

      Upon selecting your best hotel deal and booking with your selected online agent, your payment account will immediately be verified and dependant on your selected rate plan, charged.

      Payment terms may be either to the booking agent directly, or payable upon checkin. This is often determined on the terms and conditions you have selected at the time of booking.

      All Locay accommodation bookings will require a valid visa/ mastercard or amex card for security and incidentals. A current drivers licence or photo ID should also be made available upon request by property guest services.

      Can I book for tonight?

      Yes, subject to availability.

      You can do this via our website, email or phone directly +61 2 9326 5145

      What do I do in the event of an emergency during my stay?

      Firstly, don’t panic!

      At checkin for you will be fully briefed on the services, housekeeping and emergency procedures of your chosen property.

      Those guests arriving after hours will be provided this information within your arrival package, which will be advised directly by your selected accommodation.

      Please be sure to ask your friendly guest services team about their procedures if you are unsure.

      What are LOCAY cancellation terms?

      Locay presents you all the options – so you have the choice!

      Various terms and conditions are made available for you to book and compare prices and benefits between each. Please consider non refundable or super deals may be non-refundable so we do encourage guests to consider flexible booking terms also.

      Terms and Conditions of stay are readily available at the time of booking with each online travel agency prior to purchase. It is strongly advised these are checked prior to reserving your next Locay so you are confident with the terms of your payment and provision of accommodation.

      Can I book in larger groups?

      Group reservations are considered any booking of 5 or more rooms.

      Often, these may be eligible for booking discounts and/ or benefits.

      Please feel free to contact us directly via phone or email so we can arrange direct quotations for you which could see you save and be rewarded.

      Please contact Local on go@locay.com or via phone, 7 days 02 9326 5145.

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